Frequently asked questions

Foreversafe is registered with the Financial Conduct Authority. We are also a member of the Safety Deposit Association.

You must be over 18 years of age to open an account with us. We require one form of photographic identity from Table 1 and one form of proof of address from Table 2. These must be originals and produced at the time of your application to open an account with us. We will retain a photocopy of each of these documents on our files/system.

To view these Tables, please click here.

If you lose one or both keys, please telephone us immediately upon discovery of the loss so that access to your Locker, can be stopped immediately. You will be provided with a reference number for this notification to us. A written notification must follow, with this reference number quoted. You will need to make an appointment with us in order that you can be present when a locksmith attends to either drill open your box (in case of loss of both keys) or replaces the lock if you still have one key. You will be responsible for the cost of the replacement lock and keys. Replacement for any lost ID card(s) would also be payable as per our price list. Please ensure that you bring with you, your original photo ID document for verification before any works are permitted.

Click here for a list of charges.

We shall contact you by email or letter; approximately one month before your contract expires, inviting you to renew your contract. If you do not wish to renew, both your keys and all ID cards must be returned to us in person. You will also need to sign a declaration that you have cleared your contents from the Locker.

If you wish to renew but are late in making the payments, your account will be blocked and access suspended one day after expiry of the contract current at such time, as the contract is renewed and payment of the fees.

If you fail to renew your account, we will, after due notice, follow the procedure as set out in our Terms and Conditions.

Please refer to our Terms & Conditions (Clause 9) which provide details of what may not be stored in our Lockers. Your signing of the contract is an express understanding that you have read and will comply with this condition. If you are not clear of this point and cannot comply with that condition, you should not hire a Locker at Our facility.

Please click here for details.

Our opening times are Monday to Saturday: from 10:00 to 17:45. Last access to the vault area will be at 17:30. We are closed on Sundays and Bank holidays.

You can access the Locker for free during our operating hours.

Each box can be insured by our partners Ellerton Knight who are independent specialists. Alternatively, you may use another insurance specialist of your choice.

We have private, secure and lockable viewing facilities.

We employ the highest level of security available.

You may nominate a maximum of 3 (three) people as Nominees who must be aged 18 years or over and who may operate the Locker in accordance with our Terms & Conditions, paragraph 16.

You can make a payment by the following methods:

Bank Transfer – quoting your locker number (if known)

Credit Card – on site, at the time of collecting your keys (a small fee may apply)

Debit Card or Cash – on site, at the time of collecting your keys

For long term contracts, by quarterly instalments by standing order.